Term and Conditions

Welcome to Dremel Shop! These Terms and Conditions govern your use of our website and purchases of our professional-grade tools and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional craftsmen and serious DIY enthusiasts aged 18 or older. By using our site, you confirm you meet these criteria.

1.2 Intellectual Property Rights

All content on dremelshop.com, including product designs, text, graphics, and logos, is our exclusive property or licensed to us and protected by intellectual property laws. Unauthorized use is strictly prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our website or products
• Comply with all applicable laws and regulations
• Verify tool compatibility before purchase

2. Products and Services

2.1 Product Descriptions

We take pride in offering professional-grade tools including:

• Auger Bits
• Cordless Tool Battery Packs
• Multitool Accessories
• Router Bits
• Sanding Belts
• Screwdriver Bits

While we strive for accuracy, product images may vary slightly from actual items. Technical specifications should be verified before purchase.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price confirmed.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
• Free Shipping (orders over $50) via EMS: 15-25 business days after dispatch

4.3 International Orders

We ship globally except certain Asian and remote regions. International customers are responsible for all customs fees and import taxes.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for most items, including:

• Screwdriver bits and multitool accessories
• Sanding belts and router bits
• Cordless tool battery packs (unused in original packaging)

5.2 Non-Returnable Items

For safety and quality assurance, we cannot accept returns for:

• Opened or used sanding belts
• Customized router bits
• Used battery packs

5.3 Return Process

1. Email [email protected] within 15 days with order details
2. Await return authorization (within 2 business days)
3. Ship items with all original materials to our Jacksonville address
4. Allow 3-5 business days for processing after we receive your return

5.4 Refunds

Refunds are processed within 5 business days of return receipt:

• Credit/Debit Cards: 3-10 business days to appear
• PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items or our errors.

6. Warranties and Liability

6.1 Product Warranty

All products come with a standard manufacturer’s warranty against defects. Specific warranty terms vary by product and are included with your purchase.

6.2 Limitation of Liability

Dremel Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our total liability for any claim shall not exceed the purchase price paid.

6.3 Proper Use

Customers are responsible for using products as intended and following all safety guidelines. We recommend consulting our customer service for tool compatibility questions before purchase.

7. General Provisions

7.1 Governing Law

These terms are governed by Florida law. Any disputes shall be resolved in Jacksonville courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

Dremel Shop
1622 Brannon Avenue
Jacksonville, FL 32207
United States
Email: [email protected]