At Dremel Shop, we stand behind our premium tools and accessories with the same confidence that professional craftsmen place in their equipment. While we meticulously inspect every auger bit, router bit, and cordless tool battery pack before shipment, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process with the same precision we apply to our products.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most items in our collection, including:

  • Screwdriver bits and multitool accessories
  • Sanding belts and router bits
  • Cordless tool battery packs
Note on Non-Returnable Items: For safety and hygiene reasons, opened or used sanding belts and any customized router bits cannot be returned. Battery packs may only be returned if unused and in original packaging.

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dremel Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert: Defective, Wrong Item, Changed Mind, etc.] Preferred Resolution: [Refund/Exchange for (specify product)] I confirm the item is in its original condition with all packaging and accessories. Sincerely, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our team will send:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Package and Ship

Securely package the item with all original materials and include the completed return form. Ship to:

Dremel Shop Returns
1622 Brannon Avenue
Jacksonville, FL 32207
United States

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. For exchanges, your replacement will ship within 2 business days of approval.

Refund Information

Refunds are processed within 5 business days of receiving your return. The refund method depends on your original payment:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically reflects within 24 hours

Original shipping fees are non-refundable except for defective items or our errors.

Exchange Policy

For exchanges of equal or greater value:

  • No additional shipping charges for standard shipping
  • You’ll receive tracking information when your replacement ships
  • For higher-value exchanges, you’ll be invoiced for the difference

Damaged or Defective Items

If you receive a damaged or defective product (like a malfunctioning cordless tool battery pack or imperfect router bit):

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange free return shipping and expedite your replacement
Professional Tip: Before returning power tool accessories, please ensure the issue isn’t due to compatibility. Our customer service team can verify proper tool-to-accessory matching.

International Returns

For customers outside the U.S. (excluding restricted Asian and remote regions):

  • You’re responsible for return shipping costs unless the return is due to our error
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, contact our craftsman-approved support team at [email protected]. We’re committed to resolving any issues with the same precision and care we put into our premium tools.