Privacy Policy

At Dremel Shop (“we”, “us”, or “our”), we approach your privacy with the same precision and care that craftsmen apply to their work. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dremelshop.com or make purchases from our curated selection of premium tools and accessories.

1. Information We Collect

We collect information with the same attention to detail that goes into crafting our router bits and auger bits:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number – only what’s essential for your order, just as we practice data minimization in our security approach.
• Transaction Data: Details about purchases of our cordless tool battery packs, multitool accessories, and other products, including payment method and order history.
• Technical Data: IP address, browser type, operating system, and other diagnostic data to ensure our website performs with the efficiency of our premium sanding belts.
• Usage Data: Information about how you interact with our site, including pages visited and products viewed.

2. How We Use Your Information

We handle your data with the same precision craftsmanship we apply to our screwdriver bits:

• To process and fulfill your orders for router bits, sanding belts, and other tools
• To provide customer support with the same boutique service we’re known for
• To improve our website’s performance and user experience
• To send you important account/purchase information (order confirmations, shipping updates)
• For security purposes and fraud prevention, with industrial-grade protection
• To comply with legal obligations, maintaining the highest standards

3. Data Sharing and Disclosure

Like the carefully selected materials in our carbide-tipped products, we choose our partners with care:

• Service Providers: We share data with trusted partners who assist in payment processing (Visa, MasterCard, PayPal, JCB), shipping, and IT services – all held to strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights, just as we protect the integrity of our tools.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.

We never sell your personal information to third parties.

4. Data Storage and Security

Your data receives the same premium protection as our products:

• All transactions are protected with bank-level 256-bit SSL encryption
• We maintain PCI DSS compliance – the highest payment security standard
• Data is stored on secure servers with limited access
• Regular security audits ensure continuous protection

While we implement these robust measures, no electronic transmission or storage is 100% secure. We encourage customers to use strong passwords and protect their login information.

5. Your Rights and Choices

You have control over your information, just as you control your tools:

• Access & Correction: You may review and update your account information at any time
• Deletion: You may request deletion of your personal data, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us operate with the efficiency of our sanding belts:

• Essential Cookies: Necessary for site functionality and secure checkout
• Performance Cookies: Help us improve site performance
• Analytics Cookies: Understand how customers use our site

You can control cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve craftsmen worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers receive adequate protection under applicable data protection laws.

8. Children’s Privacy

Our tools and website are designed for professional craftsmen. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy periodically, just as we refine our tool designs. The updated date will be posted at the top of this page.