Welcome to our FAQ section, crafted with the same precision we put into our premium power tool accessories. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About Our Products
What types of power tool accessories do you specialize in?
We specialize in high-performance accessories for discerning craftsmen, including auger bits, router bits, screwdriver bits, sanding belts, multitool accessories, and cordless tool battery packs. Each product is selected for its precision and reliability.
Are your router bits carbide-tipped?
Yes, our premium router bits feature carbide tips for enhanced durability and precision cutting performance that professional woodworkers demand.
Ordering & Account Questions
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.
How can I track my order?
All orders include tracking information. Once your order ships, you’ll receive an email with tracking details to monitor your premium tools every step of their journey to your workshop.
Shipping & Delivery
What are my shipping options?
We offer two precision delivery options:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (orders over $50): Via EMS, arriving 15-25 business days after dispatch (1-2 day processing)
Note: We cannot ship to some remote areas in Asia and other locations.
How are my delicate tools packaged for shipping?
Every order receives our signature secure packaging, with special care taken for fragile items like carbide-tipped bits and battery packs. We use protective materials to ensure your tools arrive in perfect condition.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as the precision of our tools.
Returns & Warranty
What is your return policy?
We stand behind every product we ship. If you’re not completely satisfied, we offer hassle-free returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
What if my product arrives damaged?
While we take every precaution with packaging, if your tools arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll expedite a replacement or refund.
Customer Service
How can I contact customer service?
Our boutique customer service team is available via email at [email protected]. We typically respond within 24 hours to ensure your projects stay on track.
Do you offer technical support for your products?
While we don’t provide in-depth technical support, our team can offer basic guidance on product selection and usage to help you make the right choice for your project.
Still have questions? Our craftsman-ready customer service team is standing by to help you with your tool needs. Email us at [email protected] and we’ll respond with the same precision we put into our products.